Observability that doesn't bill per seat
New Relic gives you a generous 100 GB of free ingest, then charges for the people who use it. KloudMate charges for telemetry, and lets your whole team in for free.
No per-seat tax
New Relic bills full-platform users by the seat, and full access is its priciest tier. KloudMate includes unlimited users on every plan.
One predictable meter
Your bill tracks logs, traces, and metric volume, not a moving mix of data and headcount.
OpenTelemetry-native
Send OpenTelemetry straight to KloudMate. No agent lock-in, and no re-instrumentation if you switch later.
Add the whole team, not a line item
New Relic’s cost is data plus seats. Basic users are free, but core and full-platform users are billed, and full access lands in an expensive tier. That turns “who gets to log in” into a budget decision. KloudMate doesn’t: every plan includes unlimited users.
A bill you can predict from your ingest
Free ingest up to 100 GB is genuinely useful. Past that, your New Relic bill moves with both data volume and user mix. KloudMate’s only variables are the GB of logs and traces you send and the number of metric samples.
- $0.40 / GB for logs and traces
- $0.30 per million metric samples
- Retention you choose
The SRE workflow, included
On-call and escalation, incident management, SLOs with burn-rate alerts, and status pages are part of KloudMate’s paid plan, not separate add-ons. Detection, investigation, and response stay in one place.
Or run it in your own infrastructure
New Relic is SaaS-only. When residency or compliance means data can’t leave your network, KloudMate Infinity deploys and operates the full platform inside your own cloud account or on-prem infrastructure. Same product, managed by KloudMate, with your telemetry staying put.
Where KloudMate and New Relic differ
Shared capabilities are left out. This is where the two platforms diverge.
| Capability | KloudMate | New Relic |
|---|---|---|
| Pricing & cost model | ||
| Pricing model | Usage-based only | Data ingest + per-seat |
| No per-seat / per-user fees Full & Core users billed per seat | – | |
| Logs & traces pricing | $0.40 / GB ingested | Per-GB ingest (100 GB free) |
| Metrics pricing | $0.30 / million samples | Counted in ingest |
| No annual commitment required | Annual available | |
| Telemetry & signals | ||
| Synthetic monitoring | 10 free · unlimited paid | |
| Data retention | 7d free / 14d Pro / custom | By data type / plan |
| Alerting, on-call & incidents | ||
| On-call & escalation | Built in | Add-on |
| Incident management | Built in | Workflows / add-on |
| Status pages | Built in | – |
| Notification channels | Slack, Email, Teams, Webhook, SNS, Jira | Broad |
| Reliability & SLOs | ||
| SLOs & error budgets Service Levels | Built in | |
| Multi-window burn-rate alerts | Via NRQL alerts | |
| AI & RCA | ||
| AI investigation copilot | KloudMate Assistant | New Relic AI |
| Auto-RCA on alerts | Anomaly detection | |
| Bring-your-own AI key | Enterprise | – |
| Platform, security & deployment | ||
| Unlimited users on every plan Per-seat (Full / Core) | – | |
| On-prem / in-your-cloud deployment | KloudMate Infinity | – |
| Data residency without self-hosting SaaS (data regions only) | – | |
| Support | ||
| Support | Community → Email/chat → Dedicated | Tiered |
Where New Relic is strong
New Relic's 100 GB of free monthly ingest is among the most generous in the market, its APM is mature and battle-tested, and it consolidates a lot of capability into one platform with strong documentation. For teams with a few heavy users and large data volumes, the seat model can work out fine. KloudMate is the better fit when you want many engineers in the tool without per-seat cost, and a bill that depends only on the data you send.
- 100 GB of free monthly ingest
- Mature, battle-tested APM
- Single consolidated platform with strong docs
Common questions
How is KloudMate's pricing different from New Relic's?
New Relic prices data ingest plus per-seat user licenses. KloudMate charges for telemetry volume only. Logs and traces are billed per GB, metrics per million samples, and every plan includes unlimited users.
Does KloudMate have a free tier?
Yes. KloudMate Free is $0 forever and includes 5 GB of logs, 5 GB of traces, 100k metric samples, full-stack monitoring, and KloudMate Assistant. New Relic's free tier centers on 100 GB of ingest with one full-platform user.
Does KloudMate support OpenTelemetry?
Yes, natively. You can send OpenTelemetry directly, alongside AWS CloudWatch metrics and PromQL queries. No proprietary agent required.
Can KloudMate replace New Relic for APM?
For most teams, yes: distributed tracing, a live service map, per-service RED metrics, and trace-to-logs pivots are all built in. New Relic's edge is the depth of a longer-established APM and its documentation.
See it on your own telemetry
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