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Reliability

Know your SLO is at risk before it breaks

An SLO sets a target over a window. KloudMate tracks compliance and error budget against it in real time, and multi-window burn-rate alerts fire while there's still budget left to protect.

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Checkout latency SLO — KloudMate SLO detail KloudMate · Reliability SLOs · checkout-api Checkout latency SLO APM latency · target 99% over 30d 99.2% compliance 30-day compliance trend target Error budget left 31% left Status At risk

Threshold alerts say something broke, not how fast you're burning.

KloudMate turns reliability into measurable SLOs with live compliance and error budgets, then alerts on burn rate so teams act while there's still budget to protect.

What teams can do with Reliability & SLOs

Define what reliable means for each service, track it continuously, and get an early warning when the budget starts burning.

Define SLOs that fit the signal

Anchor an SLO on a service, set a target and window, and pick the SLI kind that fits: APM latency, error rate, request rate, trace ratio, custom metric, log-based, or incident availability.

Track compliance and error budget

See current compliance against target and how much error budget remains, with a live preview before you ever save the SLO.

Alert on burn rate, not just breaches

Multi-window burn-rate alerts fire when short and long windows both exceed the threshold, with Critical, Fast, Slow, and Background presets.

Roll up reliability for stakeholders

The Reliability hub surfaces breached SLOs and firing burn-rate alerts, and scheduled SLO compliance reports keep stakeholders current.

From reliability promise to early warning

Reliability work should start with a clear promise and end with an alert that arrives while there's still budget to defend.

01

Anchor and pick an SLI

Choose the service and the SLI kind: latency, error rate, request rate, trace ratio, custom metric, log-based, or incident availability.

02

Set target and window

Set the target percentage and a window (1d, 7d, 30d, 90d, or calendar month) and watch the live compliance preview.

03

Arm burn-rate alerts

Add a burn-rate alert from a preset and pick the notification channels that should receive it.

04

Monitor and report

Track the reliability hub for breaches and burn, and schedule an SLO compliance report for stakeholders.

Pick the signal, set the target — KloudMate SLO wizard SLO wizard Pick the signal, set the target Step 2 of 3 · Define the SLI APM latency APM error rate APM request rate APM trace ratio Custom metric Log-based Incident availability Target & window Target 99.9% Window 1d 7d 30d 90d Cal Live compliance preview 99.94% if you save this SLO now error budget 0.1% of 30d · would breach? no

Define SLOs on the signal you actually care about

An SLO is only useful if it measures the right thing. KloudMate ships seven SLI kinds so the objective maps to real user experience, not a convenient proxy.

  • Pick from APM latency, error rate, request rate, trace ratio, custom metric, log-based, or incident availability
  • Set a target percentage and a 1d / 7d / 30d / 90d / calendar-month window
  • See a live compliance and error-budget preview before you save
Both windows must agree before it fires — KloudMate burn-rate alerts Burn-rate alerts Both windows must agree before it fires burn-rate threshold long window short · both exceed → fires Critical 1m / 5m 14.4× firing now Fast 5m / 1h 14.4× armed Slow 30m / 6h 6× armed Background 2h / 24h 3× armed

Fire on a real burn, not a momentary blip

A good reliability alert comes early. Multi-window burn-rate alerts catch real budget burn fast while ignoring momentary blips, with presets for every responsiveness-versus-noise tradeoff.

  • Fire only when a short and a long window both exceed the burn-rate threshold
  • Start from Critical, Fast, Slow, or Background presets, then tune windows and threshold
  • Watch every firing burn-rate alert across the workspace, firing-first
KloudMate AI

Use KloudMate Assistant to explain what's burning the budget

Assistant can tell you which SLO is at risk, how fast its error budget is draining, and which service or signal is driving the burn.

  • Assess Summarize which SLOs are breached or close to it
  • Explain Describe how fast the error budget is burning and why
  • Guide Point to the service, trace, or log driving the regression
Explore platform
Which SLO should I worry about? — KloudMate Auto-RCA Assistant on reliability Which SLO should I worry about? Q
Which SLOs are at risk right now and what's driving the burn?
 Assistant · likely cause
  • The payments error-rate SLO has already breached its 30-day target and is burning at roughly 6×.
  • The burn lines up with a spike in 5xx spans on the payments service over the last hour.
  • Open the payments error-rate SLO and the linked traces to confirm before it consumes the rest of the budget.
 Most at risk payments error rate breached · burning ~6× Likely driver 5xx spans on payments same window as the burn Suggested next step Open SLO + linked traces confirm before budget is gone

Related Features

Keep the rest of the workflow close by so teams can move between detection, investigation, and response without losing context.

Alerting

Build precise rules, route alerts by label, group related firings into one, and attach a likely cause automatically.

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Incident Management

Coordinate response, ownership, escalation, and telemetry context in one incident workflow.

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Reporting

Turn dashboards, alerts, and incidents into scheduled operational reports and summaries.

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