Get the right responder. Resolve it together.
KloudMate routes each alert to whoever's on call, calls them by phone, and re-escalates until someone acknowledges, no missed alerts, no manual hand-offs.
An alert is useless if it never reaches the right person.
KloudMate puts on-call schedules, multi-channel notifications, and ack-aware re-escalation in the response path, so every alert reaches a human who can act, and customers hear it from your status page first.
What teams can do with Incident Management
Make sure the right person is reachable, route the alert to them, and escalate until it is acknowledged, then keep everyone informed.
Put the right person on call
Build on-call schedules with daily, weekly, or custom rotations, layer multiple people, and add one-off overrides. KloudMate resolves who is on call when an alert fires.
Notify and re-escalate until acked
Reach the on-call by phone call, Slack, or email. If no one acknowledges in time, KloudMate notifies again, advances to the next step, and falls back to backup channels.
Run the incident from Slack
Acknowledge, add responders, and resolve straight from the incident message in Slack, no tab-switching while you're heads-down on the fix.
Route alerts with rules
Match on severity, service, tag, or time of day, then assign the escalation policy, set severity, add responders, notify an on-call schedule, or suppress the noise.
From alert to acknowledged, automatically
The response path is configured before the outage: route the alert, notify the on-call, escalate if it stalls, and keep customers posted.
Route the alert
Routing rules match the incoming alert and decide the service, escalation policy, and severity, or suppress it when it is known noise.
Notify whoever's on call
KloudMate resolves the on-call schedule and notifies the responder on their chosen channels: email, Slack, or a phone call.
Re-escalate until someone acks
No acknowledgement in time means KloudMate notifies again, advances the step, and tries fallback channels until a human responds.
Resolve and keep customers posted
Acknowledge or resolve from the incident itself, post updates to a public status page, and review MTTA and MTTR afterward.
Route every alert to the right responder
Routing rules sit in front of your escalation policies. Match an incoming alert on what it is and where it came from, then decide exactly how it should be handled before anyone is notified.
- Match on severity, service, tag, payload field, or time of day with AND/OR conditions
- Assign the escalation policy, set severity, add responders, or notify an on-call schedule directly
- Suppress known-noise alerts, and test a rule against a sample payload before it goes live
Run the incident from Slack
Most responders already live in Slack. KloudMate posts the incident there with the context that matters and the buttons that resolve it, so triage happens in the channel, not across five browser tabs.
- Acknowledge, resolve, or re-open an incident from buttons on the Slack message
- Add or remove responders inline and pull the right people into the thread
- Keep severity, service, and on-call context on the message everyone can see
Tell customers before they tell you
Spin up a public status page backed by your services. Post incident updates as you work, and let KloudMate roll up uptime per component so customers can self-serve instead of opening tickets.
- Show per-component health and 90-day uptime, with components linked to your services
- Post updates through investigating, identified, monitoring, and resolved, from the incident itself
- Publish RSS and Atom feeds so customers and status dashboards can subscribe
- Put it on your own domain, with your logo and colors
Use KloudMate Assistant to summarize evidence and next steps
Assistant can help responders understand the current incident state faster by summarizing the linked telemetry, calling out likely impact, and suggesting what should be opened or assigned next.
- Summarize Turn notes, alerts, and telemetry into a shorter incident brief
- Highlight Call out the services, responders, or signals still missing attention
- Guide Suggest the next trace, log view, or escalation step to open
Related Features
Keep the rest of the workflow close by so teams can move between detection, investigation, and response without losing context.
Alerting
Build precise rules, route alerts by label, group related firings into one, and attach a likely cause automatically.
Learn moreReliability & SLOs
Set SLOs, track error budgets, and get notified on burn rate before the budget runs out.
Learn moreKloudMate Assistant
Use natural language to correlate telemetry, summarize incidents, and guide the next investigation step.
Learn moreIssues Inbox
Group recurring errors, assign ownership, and keep investigation context tied to each issue.
Learn moreReporting
Turn dashboards, alerts, and incidents into scheduled operational reports and summaries.
Learn moreGet started
From telemetry to root cause,
in one platform.
Connect your OpenTelemetry pipeline, AWS integrations, or eBPF agent. Distributed tracing, log management, alerting, and AI-assisted investigation: unified, with predictable pricing.