Issues Inbox

Error tracking, without a second tool.

KloudMate automatically discovers errors in your logs and traces and groups the recurring ones into issues, each with its occurrence trend, owner, and the logs and traces behind it.

Errors discovered and grouped — KloudMate Issues KloudMate · Issues All unresolved · prod Errors discovered and grouped Unresolved 27 Critical 4 Assigned 19 Issue Occurrence trend Status upstream_timeout calling inventory checkout-api · 1,284 events · last seen 2m ago unassigned NullPointerException in cartTotal checkout-api · 318 events · last seen 14m ago assigned inventory worker restart loop inventory · 612 events · last seen 6m ago assigned auth token refresh failed frontend · 142 events · last seen 21m ago ignored payment retry warning payments · 96 events · low impact open

Recurring errors stay noisy when each one is triaged from scratch.

Issues Inbox creates a steadier triage layer between raw error noise and the heavier incident workflow, so teams can group symptoms, assign ownership, and investigate from a cleaner starting point.

What teams can do with Issues Inbox

Keep production issue triage focused by grouping symptoms, attaching context, and turning noisy errors into work that can be prioritized sensibly.

Auto-group recurring errors

KloudMate discovers errors and exceptions in your logs and traces and folds repeats into one issue record, no manual rules to triage the same symptom twice.

Prioritize by impact and severity

Use severity, frequency, and affected service context to decide which issue needs immediate escalation and which one can be handled as planned maintenance.

Keep ownership explicit

Assign owners and track status so the same noisy group does not get bounced around the team without clear responsibility.

Jump from an issue to its telemetry

Each issue links to the occurrences, logs, and traces behind it, so a deeper investigation starts from evidence instead of a blank search.

Group, prioritize, and route issues cleanly

The goal is to absorb recurring production noise into a more focused queue before deciding whether the symptom deserves a larger incident response.

01

Collect recurring errors and symptoms

Use the issue inbox to see which patterns are repeating across services, environments, or time ranges.

02

Review severity and context

Prioritize the issue by impact, recurrence, and the telemetry context that shows whether it is getting worse.

03

Assign ownership or escalate

Make the service owner explicit and decide whether the issue should stay as tracked work or move into the incident path.

04

Resolve with linked evidence

Close the issue with logs, traces, and related alerts preserved as the evidence trail for what actually happened.

One record per recurring error — KloudMate Issues KloudMate · Issues Issue groups · by occurrences One record per recurring error Unassigned 8 Critical 4 Services 5 Issue Service Occurrences Owner upstream_timeout calling inventory first seen 2d ago · regressed checkout-api 1,284 unassigned inventory worker restart loop first seen 5h ago inventory 612 @arman NullPointerException in cartTotal first seen 1d ago checkout-api 318 @mei auth token refresh failed browser · first seen 6h ago frontend 142 @sara payment retry warning low impact · rising payments 96 @arman

Group recurring errors and symptoms into one queue

A useful issue view helps teams see which noisy problems are actually the same problem, which services are affected, and which groups are already owned.

  • Review recurring error groups instead of raw ungrouped noise
  • Use severity and ownership to keep the queue actionable
  • Keep related logs, traces, and alerts attached to the same issue record
Grouped symptom → evidence → decision — KloudMate correlation Issue triage Grouped symptom → evidence → decision 01 Issue grouped
recurring checkout timeout pattern consolidated
02 Telemetry reviewed
logs and traces confirm wider impact
03 Ownership assigned
service owner takes the next action
04 Escalation decision
issue stays tracked or becomes an incident
Linked trace checkout → inventory same issue cluster carries latency evidence Linked alert P99 latency alert decides whether incident response starts now

Connect issues to logs, traces, alerts, and incidents

Issue triage becomes useful when it leads to the right operational surface. KloudMate preserves the telemetry and alert context needed to move from grouped symptom to deeper investigation.

  • Open the trace or log slice already linked to the issue before starting a fresh investigation
  • Decide when an issue needs an incident response, with its grouped evidence ready to carry over
  • Keep ownership and operational status clear while deeper telemetry review continues
KloudMate AI

Use KloudMate Assistant to summarize issue context

Assistant can help the team understand what the issue group represents, which service or trace path is most implicated, and whether the issue still looks like tracked work or an active incident.

  • Summarize Explain the recurring issue pattern in one shorter brief
  • Connect Tie the issue group to the logs, traces, and alerts already linked to it
  • Escalate Help decide whether the issue now belongs in an incident workflow
Explore platform
Should this issue become an incident? — KloudMate Auto-RCA Assistant on issues Should this issue become an incident? Q
Summarize this issue cluster and tell me whether it looks operationally urgent.
Assistant · likely cause
  • The checkout timeout cluster is recurring faster and now overlaps with the current latency alert.
  • The linked traces and logs suggest the symptom is no longer an isolated warning pattern.
  • Escalate into an incident if the current trace window keeps showing the same inventory bottleneck.
Current severity Critical group frequency and impact both rising Linked signal P99 latency alert same service and time range Suggested action Open incident if repeated service owner and evidence already known

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